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 Facilitation skills  Facilitation skills   Questioning   Questioning

You need to listen, however you need active listening. This is not just listening, responding to audible events. It requires you, as the listener to understand, fully understand what You have just heard. In work situations, we often speed read. In workshop situations, you cannot speed listen. You will be aware of the speaker, a person who is making the sounds that you are listening to. You will suspend your own judgement and expectations and listen fully to the speaker.

You are looking at a persons behaviour and their body language. You will be aware that they may not be raising or commenting on an issue, they may be reporting a tone or feeling that the debate is generating. Individuals in conflict situations often contradict one another, on purpose. They are seeking to deny the validity of an alternative viewpoint. This invites a defensive response from the other attendee and so you need to invite a sense of cooperation and understanding, to reach consensus and to drive forward the workshop.

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 Facilitation skills     Facilitation skills   Questioning    Questioning



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