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During the post-Run Warranty period your service management partners will provide feedback regarding the deployed solution and report incidents classed as an emergency and demanding immediate fix to the solution.

We suggest using the four statuses of emergency incident reporting the Business Impact of the error.

These use the pseudonym SeSiSNo and are Severe, Sizeable, Small and None.

You may wish to have an independent review of the priorities assigned to emergency incidents involving the business involvement as well as the operational personnel and the projects.

However you will have a very lean process to manage the acceptance of changes, a response to change and the development and deployment of fixes.

Now we will look at the agile techniques you use on an agile project.



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Emergency Incident Management






   


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