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The Service Definition process involves a definition of the service that your service management partners will provide. This will include Service Level Management, Availability Management, Capacity Management, Information Security Management, Service Reporting, Incident Management, Problem Management as well as Continuity Management of various proactive planning and reactive measures for Disaster Recovery and Business Continuity to ensure the IT Services can recover and continue in the event of a serious outage or incident.
Finally your service management partners will provide Financial Service Accounting which will involve the process for charging and accounting for IT services, budgeting, invoicing, internal virements or transfer charging, funds allocation and collection.
Your service management partners will operate and support the final system whilst they will also install any required upgrades and identify live defects and bug fix requirements.
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 SPADE: Successful Pragmatic Agile Delivery Everytime™ |
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