Save £12 Million every year > Save £3 Million every quarter   
The Big Agile Toolkit: no Dogma, no Bias, no Accreditation, no Exams & no Fees   
 Service Introduction  Service Introduction   Post Delivery Warranties   Post Delivery Warranties

Lifecycle   »   DELIVER Run   »   Service Definition


The Service Definition process involves a definition of the service that your service management partners will provide. This will include Service Level Management, Availability Management, Capacity Management, Information Security Management, Service Reporting, Incident Management, Problem Management as well as Continuity Management of various proactive planning and reactive measures for Disaster Recovery and Business Continuity to ensure the IT Services can recover and continue in the event of a serious outage or incident.

Finally your service management partners will provide Financial Service Accounting which will involve the process for charging and accounting for IT services, budgeting, invoicing, internal virements or transfer charging, funds allocation and collection.

Your service management partners will operate and support the final system whilst they will also install any required upgrades and identify live defects and bug fix requirements.

Buffer



 Service Introduction     Service Introduction   Post Delivery Warranties    Post Delivery Warranties



Glossary:     a  »   b  »   c  »   d  »   e  »   f  »   g  »   h  »   i  »   j  »   k  »   l  »   m  »   n  »   o  »   p  »   q  »   r  »   s  »   t  »   u  »   v  »   w  »   x  »   y  »   z


#personas  »   #artefacts  »   #archetypes  »   #patterns  »   #change  »   #personas  »   #increasingoutput  »   #reducingvariation  »   #improveefficiency  »   #abstraction  »   #predictionandcontrol  »   #management  »   #organisations  »   #socialnetworktheory  »   #failfast  »   #quality  »   #waste  »   #complexity  »   #learning  »   #adapt  »   #inspect  »   #improvement  »   #models  »   #complexadaptivesystems  »   #informationflow  »   #sytemsthinking  »   #butterflyeffect  »   #unpredictability  »   #chaos  »   #emergence  »   #emergentbehaviour  »   #distributedcontrol  »   #continuousimprovement  »   #complexityscience  »   #gametheory  »  
 Agile In 6 Steps    |    Projectivity    |    Instant Agile    |    Risks    |    Auditing Agile Projects 
Big Agile Toolkit Book (Amazon Japan)   |   Big Agile Toolkit Book (Barnes and Noble)
Buy the Big Agile Toolkit Book   |   Buy the Big Agile Toolkit Kindle eBook
Service Definition






   


The Big Agile Toolkit

 SPADE: Successful Pragmatic Agile Delivery Everytime™ 
   
Topic: 357  Page: 307/444  Progress: 69.1%
 About    |    Author 
Follow @BigAgileToolkit


This content can be copied to third parties for personal use if you acknowledge the source of the material with website URL (http://www.bigagiletoolkit.com/) and Twitter hashtag (#BigAgileToolkit).
In all other cases, no part of bigagiletoolkit or associated text or website may be copied reproduced or redistributed in any form or by any means without prior permission in writing from the author.
Agile Project Governance for Cost Conscious Companies™

All rights reserved.