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Lifecycle   »   Forum   »   Unsolvable Conflict


A coach or manager will invariably come across what is often, in our view incorrectly, termed Unsolvable Conflict. What needs to be explained to your team, so they do not get bogged down in long winded, deteriorating conflict resolution, is that conflict on an agile project does not have to be fixed every time. Unsolvable Conflict though is an unhelpful term.

Conflict is; it just is. Conflict can be solved, compromised and overcome or a conflict may simply remain unsolved and remains accepted as such i.e. not solved. So it is not therefore unsolvable it is just not resolved to everyones satisfaction. It is not solved, not unsolvable. that is all. You will therefore logically agree; there is no conflict in the title, conflict.

It is interesting to note that a team may experience a conflict that pops up time after time. This may occur even after it is has ostensibly been resolved. It just keeps reappearing often morphing itself into something remarkably dissimilar only to be uncovered as the very same original conflict after all. It reappears like a troublesome neighbour with annoying habits.

You really do not want a new occupier appear in the same neighbourhood with the same or another annoying activity, whatever it is. If you feel a new one has appeared, you will be understandably irritated only to be further irritated and at the same time relieved to learn it is just the same old annoying neighbour after all.

Well, this is the case with the reappearing conflict. It takes time and effort to identify as the original conflict but gradually as you manage or train your team to identify the possibility of recurrence; it gradually fades away and picks another project to annoy. If it recurs noticeably then it is probably based upon some real risk and demands some root cause analysis as well as documenting in the RAID Log.



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Unsolvable Conflict






   


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